Modernizing Case Management for a State Human Services Agency
State Human Services Agency · 2024
42%
Faster case resolution
3
Legacy systems retired
100%
Audit documentation compliance
The Challenge
Caseworkers spent hours each week re-entering the same data across systems, and supervisors had no real-time view of caseloads or backlogs. Compliance audits routinely surfaced documentation gaps.
The Solution
APH Technologies implemented CivicFlow with a configured intake and eligibility workflow, automated document generation, and real-time supervisor dashboards, integrated with the agency's existing identity system.
Let's build what's next.
Whether you're evaluating CivicFlow or exploring a custom solution, our team is ready to talk about your mission and your constraints.