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Flagship Product

CivicFlow

The case and constituent management platform built for government and human services.

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Overview

CivicFlow is the case and constituent management platform built for government, healthcare, and human services organizations. It unifies intake, case management, reporting, and constituent communication in a single secure, cloud-native platform — configured around the way your programs actually work, not the other way around.

Agencies use CivicFlow to move cases through intake, eligibility, review, and resolution faster, with full audit trails and real-time reporting built in from day one.

Features

Everything your team needs, in one platform.

Configurable Case Management

Model intake, eligibility, and case workflows to match your program rules exactly.

Real-Time Reporting

Build compliance and performance dashboards without waiting on IT.

Secure Constituent Portal

Let clients securely submit documents and check status online.

Cloud-Native Infrastructure

Built on secure, redundant cloud infrastructure with automatic backups.

Role-Based Access

Granular permissions by role, program, and location.

Audit-Ready Logging

Every case action is logged and exportable for audits and oversight.

Benefits

The operational impact our clients see.

Faster case resolution

Automated routing and eligibility checks cut manual review time significantly.

Improved compliance

Built-in audit trails and reporting simplify state and federal compliance reviews.

Better constituent experience

Self-service status checks reduce inbound call volume for your staff.

Lower total cost of ownership

Cloud-native delivery reduces the infrastructure burden on your IT team.

Pricing

Pricing built around your organization.

Pricing is tailored to organization size and modules selected. Contact us for a custom quote.

Starter

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Core case management for small agencies and single-program teams.

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Professional

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Multi-program case management with reporting and portal access.

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Enterprise

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Full platform with integrations, custom workflows, and managed support.

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FAQs

Common questions.

Most agencies go live within 8–12 weeks, depending on the number of workflows and integrations required.

CivicFlow is built on infrastructure and practices aligned with FedRAMP and HIPAA requirements; our team will confirm specific compliance needs during discovery.

Yes — CivicFlow exposes a documented API and supports common integration patterns with ERP, CRM, and legacy case systems.

All plans include managed application support with defined SLAs; enterprise plans include a dedicated success manager.

Request a Demo

Tell us about your organization and we'll schedule a walkthrough tailored to your workflows.